Refund policy
To start a return, you can contact us at info@londonlido.com. If your return is accepted, we’ll send you instructions on how and where to send your package.
You can always contact us for any return question at info@londonlido.com.
Right to Cancel:
The customer may cancel for any reason from order until the end of 14 calendar days after the day of delivery to customer.
Please inform us of cancellation in writing. You must send your cancellation notice before the cancellation period has expired, by post or email. You are advised to retain proof of sending cancellation.
For cancellations we will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been despatched, within 14 days of us receiving returned goods, or 14 days of giving us evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.
Bundles, multibuy offers, and quantity discounted items will be counted as a single item for the purposes of refunds and cancelled in their entirety. Partial cancellation is available if the customer pays non-discounted pricing, including delivery, for uncancelled components as if they were separate items.
If goods are cancelled after despatch to customer please refuse delivery and the delivery service will return to sender.
Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. original packaging, clean & undamaged.
Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.
For international returns from outside the EU please mark the parcel "RETURNED GOODS". You will need to attach a completed customs form, CN22 or CN23 and include a copy of our invoice crossed through with "RETURNED GOODS". We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.
The Right to Cancel does not apply to business purchasers.
Cancellation Form
To
London Lido
Lytchett House, 13 Freeland Park, Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
email: info@londonlido.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our items are supplied as suitable for light duty leisure use with the proper care.
We exclude responsibility for any damage caused by wear and tear, excessive stretching, cutting, abrasion, incorrect care, heat, chemicals, staining, unauthorised repair, heavy wear, rough handling or other inappropriate actions.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.